I have worked in the customer service industry for my entire working life - restaurants, fast food, call center. It's been an interesting experience, as I have been privileged enough to see both the best and the worst of people. Working in the customer service industry has changed my outlook on people and forced me to re-evaluate my stances on certain matters. It's something I think every person should experience, in fact. You can learn a lot from spending time in this field.
But this blog isn't about my stories from that end of the customer experience perspective. See, we're in the middle of this whole economic downturn and such. Without getting too much into the politics or the economic policies that have caused this crash, it remains obvious that businesses are fighting harder than ever before to keep their profit margins high. Most companies are doing this using the usual methods using headcount reduction and other cost reduction techniques such as the product shrink ray (by which products are sold in smaller sizes for the same price) and cheaper materials/ingredients.
